Frequently Asked Questions

GENERAL

Where can I shop Charming Charlie?
You can shop our latest collections online at charmingcharlie.com.

ACCOUNT

Do I need an account to place an order?
No. You may check out as a guest, or create an account to view orders and save your details.

ORDERS

Can I change or cancel an order?
We begin preparing orders quickly. Contact us as soon as possible and we will do our best to help.

SHIPPING

When will my order arrive?
Delivery timing depends on the shipping method selected at checkout. Tracking is emailed when your order ships.

RETURNS & EXCHANGES

What is the return window?
Eligible merchandise may be returned within 30 days of delivery. See our Returns and Exchanges page for full details.

CUSTOMER SERVICE

How can I reach you?
Email orders@charmingcharlie.com.

GIFT CARDS

Where can I use a gift card?
Online E-Gift Cards may be used on eligible purchases at checkout.

E-GIFT CARDS

How are E-Gift Cards delivered?
They are delivered by email with redemption instructions.

OFFERS

Can offers be combined?
Unless an offer states otherwise, promotions cannot be combined.